Privacy Policy

Last updated: 8 October 2026

L’ART By Dr M respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry or use services connected with our website.

1. Who we are

L’ART By Dr M
37 Thurloe Street
South Kensington
London
SW7 2LQ
United Kingdom

Telephone: +44 7710 348507
Email: info@l-art.uk

L’ART By Dr M is responsible for deciding how and why your personal information is used in connection with this website and our services.

2. Information we may collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • telephone number;
  • email address;
  • information you provide when submitting an enquiry;
  • appointment or consultation information;
  • information you voluntarily provide about your treatment interests or requirements;
  • technical information about your device and browser;
  • IP address;
  • information about how you use our website; and
  • cookie and analytics information where applicable.

If you provide information about your health, medical history, treatment history or other health-related matters, this may constitute special category personal data under UK data protection law.

We only process this information where there is an appropriate lawful basis and, where required, an additional lawful condition for processing health-related information.

3. How we collect your information

We may collect personal information when you:

  • submit an enquiry through our website;
  • contact us by telephone, email, WhatsApp or another communication method;
  • request or arrange a consultation;
  • use our booking service;
  • attend the clinic;
  • interact with our website; or
  • consent to analytics or other non-essential cookies.

We may also receive information through service providers that support our website, appointment booking or communications.

4. How we use your information

We may use your personal information to:

  • respond to enquiries;
  • communicate with you about consultations and appointments;
  • provide information about our treatments and services;
  • administer bookings;
  • provide and manage services requested by you;
  • maintain appropriate clinic and business records;
  • improve our website and services;
  • understand how visitors use our website;
  • maintain the security and performance of our website;
  • comply with legal, regulatory and professional obligations; and
  • establish, exercise or defend legal claims where necessary.

We will not use your personal information for purposes that are incompatible with those described above without an appropriate lawful basis.

5. Our lawful bases

Depending on the circumstances, we may process personal information because:

  • it is necessary to take steps at your request before entering into a contract;
  • it is necessary for the performance of a contract with you;
  • processing is necessary to comply with a legal obligation;
  • processing is necessary for our legitimate interests, provided those interests do not override your rights and freedoms; or
  • you have given consent where consent is required.

Where health or other special category information is processed, we will also ensure that an appropriate condition under UK data protection law applies.

6. Website enquiries

When you submit an enquiry through our website, we may collect the information you enter in the form so that we can respond to your request.

Please avoid including unnecessary medical or highly sensitive information in a general website enquiry unless it is relevant to your request.

Submitting an enquiry does not itself create a doctor-patient relationship or confirm an appointment.

7. Appointment booking

Appointment booking may be provided through a third-party booking platform.

When you use the booking service, information you provide may be processed by that provider in accordance with its own privacy policy and its arrangements with L’ART By Dr M.

The booking provider may collect information necessary to arrange and administer your appointment.

Where the booking platform is embedded within the L’ART website, the service may still be operated by the third-party provider.

8. Google Analytics

We use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Depending on your cookie choices, Google Analytics may process information such as:

  • pages viewed;
  • approximate location;
  • device and browser information;
  • interactions with the website;
  • referral source; and
  • technical identifiers.

We use this information to understand website performance and improve the visitor experience.

Where consent is required for analytics technologies, analytics should only be activated after the appropriate consent has been obtained.

For further information about cookies and similar technologies, please see our Cookie Policy.

9. Google Search Console

We use Google Search Console to monitor the technical performance and visibility of our website in Google Search.

Search Console primarily provides aggregated information about how the website appears and performs in search results and is not used by us as a visitor-level tracking system.

10. Google Maps and other third-party services

Our website may contain or link to services operated by third parties, including:

  • Google Maps;
  • Google Business Profile;
  • social media platforms;
  • WhatsApp;
  • appointment-booking services; and
  • other external websites.

When you interact with these services, the relevant third party may process information in accordance with its own privacy policy.

We encourage you to review the privacy information provided by those organisations.

11. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Others, including certain analytics technologies, may require your consent.

More information about the cookies used by this website and how you can manage your choices is available in our Cookie Policy.

12. Who we may share information with

Where necessary, we may share personal information with organisations that help us operate the clinic and website, such as:

  • website hosting and technical service providers;
  • website and IT support providers;
  • appointment-booking providers;
  • communications providers;
  • analytics providers;
  • professional advisers;
  • regulatory or public authorities where required by law; and
  • other healthcare professionals or service providers where appropriate and lawfully permitted.

We only share information where there is an appropriate reason and lawful basis to do so.

We do not sell your personal information.

13. International transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are used where required by data protection law.

14. How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet applicable legal, regulatory, professional and business requirements.

Different categories of information may therefore be kept for different periods.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.

15. How we protect your information

We take reasonable technical and organisational measures designed to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

Access to personal information is restricted to individuals and service providers who require it for legitimate purposes.

16. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of processing;
  • object to certain processing;
  • request transfer of certain information;
  • withdraw consent where processing is based on consent; and
  • complain about how your information is handled.

These rights are subject to conditions and exceptions under data protection law.

To exercise your rights, contact us at info@l-art.uk.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Further information is available from the ICO website.

18. Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or how we process personal information.

The latest version will be published on this page and the “Last updated” date will be revised accordingly.

20. Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

L’ART By Dr M
37 Thurloe Street
South Kensington
London
SW7 2LQ

Telephone: +44 7710 348507
Email: info@l-art.uk